- English
JOZ works with dealers all over the world. One such dealer is GroeNoord based in Akkrum. Why does this mechanisation company choose JOZ solutions? What is the process from sale to installation? And how do technicians ensure that they are available to customers 24/7? Product specialist Sietze Leenstra explains all.
Available 24/7
After installation, customers can contact GroeNoord day and night. ‘Our six technicians work on-call shifts,’ Sietze explains. ‘When a farmer calls, the technician on duty first tries to solve the problem remotely. If that’s not possible, the technician will go to the farm with a fully equipped van with all the necessary parts. We do our best to resolve breakdowns within one day. That’s how we like to distinguish ourselves.’
Customer satisfaction
Sietze is proud that customer satisfaction is high. A great example is that livestock farmers almost always choose JOZ again when a manure robot needs to be replaced. ‘Customers are satisfied with the quality of the products and are happy with our service. If ever a customer is dissatisfied, I work with the regional manager, my contact at JOZ, to find a solution. Together, we do everything we can to exceed the customer’s wishes.’
Room for growth
GroeNoord and JOZ have built a strong partnership over the years. The two companies share the same ambition: unburdening agricultural entrepreneurs by supplying high-quality innovative solutions. ‘The nitrogen cracker is an example of just such an innovative solution,’ says Sietze. ‘With everything that is going on around nitrogen right now, this is a very interesting and forward-looking product. Right now, it’s still a step too far for us, but there are definitely opportunities in this field.’
In addition, GroeNoord would like to help even more farmers to automate so they are ready for the future. Sietze: ‘There is always room for growth. That’s why we recently took over the service of another JOZ dealer. Such an acquisition delivers new customers. I continue to enjoy the challenge of satisfying customers and keeping them happy.’
Want to know more?
JOZ’s solutions are available worldwide from a selected network of dealers. All dealers, including GroeNoord, are trained in the fields of consulting, technology and service. Want to get in touch with a dealer? Find your nearest JOZ dealer.
